Orders
Order status, shipping updates, returns, and billing questions.
Contact the SureStrong Team
Questions about orders, products, or becoming a dealer — our team is here to help.
Support categories
How we can help
Email or call — we respond to order questions, product guidance, and dealer inquiries.
Products
Specifications, application guidance, and help choosing the right adhesive.
Dealers
Dealer onboarding, distributor partnerships, and regional sales support.
Response time
Most support requests receive a same-day response during business hours.
Our Team
Executives
Company leadership for brand direction, operations, and business planning.
Brian Sackerlotzky
Chief Executive Officer
Executes SureStrong retail operations — store partnerships, order fulfillment, and key trade accounts.
Brian.Sacko@SureStrongAdhesives.comJoseph Farah
President
Sets company direction for the SureStrong home improvement retail platform — merchandising, growth, and customer experience.
Joseph.Farah@SureStrongAdhesives.comJonathan Farah
Chief Financial Officer
Stewards SureStrong's financial foundation—overseeing treasury, cash management, reporting, forecasting, and the planning systems that support sustainable growth.
Jonathan.Farah@SureStrongAdhesives.comSales
Regional contacts for product guidance, dealer questions, and account support.
Philip Jones
Mid-Atlantic Sales Representative
Represents SureStrong across the Mid-Atlantic — trade accounts, store hubs, and contractor relationships.
Philip.Jones@SureStrongAdhesives.com